At Violet London, your satisfaction is our priority. We offer a 30-day refund or exchange policy for eligible items with a receipt. Please review the following guidelines to ensure a smooth return process:
Eligibility: To be eligible for a refund or exchange, the item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase. Items must be returned within 30 days of the purchase date to qualify for a refund or exchange.
Initiating a Return: To initiate a return or exchange, please ensure that you retain the original receipt as proof of purchase. All returns and exchanges must be accompanied by the original receipt to be eligible.
Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.
Refunds: Once your return is received and inspected, we will process your refund to the original method of payment. Please allow 3-5 business days for the refund to be reflected in your account, depending on your bank or credit card company's processing times.
Exchanges: If you prefer to exchange your item for a different size, color, or style, please indicate your preference when contacting our customer service team. Exchanges are subject to product availability.
Final Sale Items: Please note that final sale items, including clearance or sale items, are not eligible for return or exchange unless they are defective or damaged upon arrival.